Returns & Refunds Policy
We hope you are completely satisfied with our products but unfortunately on occasions things don’t go to plan. If you are unhappy with our products or cards then we would be happy to issue you a full refund. All refunds must be sent back to us with this postage paid by the customer and must be unopened in the packaging it arrives in. A full refund will be issued once we have investigated the returned item and the sales details.
We only accept refunds after 14 days from the date of purchase. Items returned after 14 days will be issued with an credit note. All refunds must be returned with a proof of purchase and a cover note stating why you have decided to return your goods to us.
Any goods with manufacturing errors or are faulty will be replaced or an refund will be issued. A refund will also be issued to the customer for the postage cost incurred when returning faulty or damaged goods to us.
We would personally recommend 1st Class Recorded delivery when sending goods to us to ensure they arrive and can be tracked.
Please send all returns to: The New Media Workshop, Studio 3D, 180 Mill Street, Rutherglen, G73 2NE